Privacy policy

TheHeroes Agency respects your privacy and handles personal information responsibly, transparently, and securely. This policy explains information handled through this website and in the course of providing our services.

Depending on how you use the website or work with us, we may receive:

• Your name, email address, and phone number if you choose to provide it
• Business or author name, website and social media links
• Book details, package selections, add-ons, and project information
• Contact messages, reviews, ratings, feedback, files, and project materials
• Account details and sign-in information needed to give you access to your projects
• Invoice details and payment records; payment information is handled by the payment provider used for your agreed payment method
• Basic usage and technical information, such as pages visited, device type, browser, network information, and approximate location, where collected by hosting or analytics services

The website is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us so we can investigate and delete it where appropriate.

• Respond to inquiries and discovery-call requests
• Prepare proposals, project scopes, and invoices
• Provide website, email, and marketing services
• Provide your client account, project progress, files, and updates
• Send invoices, receipts, and essential project communications
• Publish reviews you submit, after approval, including your submitted name, rating, and comments
• Deliver newsletters or resources you request, where offered
• Improve our website and services
• Meet legal, accounting, and security requirements

Where applicable privacy law requires a legal basis, we rely on steps needed to agree or perform a contract, legal obligations, legitimate business and security interests, or your consent, depending on the activity.

If you subscribe to marketing emails where offered, you may receive helpful content, service updates, and occasional offers. Marketing emails include a clear unsubscribe option. Essential project or billing emails may still be sent to active clients even if they unsubscribe from marketing.

If we build an email system for you, your subscriber list belongs to you. We access your email platform only as needed to build, test, troubleshoot, maintain agreed services, or hand over the system.

We do not sell, rent, or use our clients’ subscriber lists for our own marketing. You remain responsible for appropriate subscriber consent and your own privacy notices. Where needed, we will agree separate data-processing terms for handling your audience’s personal information.

Account sign-in uses browser storage and may use cookies to maintain your session. Hosting and analytics services may process technical information to maintain security, understand visitor behavior, and improve performance.

You can disable cookies or clear browser storage through your browser settings, though sign-in and some other features may stop working. Where applicable law requires consent for non-essential cookies or tracking, that consent is required before they are used.

Providers may process limited information as needed for their role:

• Website hosting and website builders for this website’s accounts and project data
• Email marketing platforms used for an agreed client project
• Scheduling tools, including Calendly when you book a call
• Payment processors used for your agreed payment method
• Analytics providers, where used
• Cloud storage providers for project files
• AI and creative tools used to produce approved deliverables or perform a requested image analysis

These providers have their own privacy terms. They may process information in countries other than yours. Where required, appropriate safeguards must apply to international transfers.

If you use the contrast-check feature, the screenshot you select or upload is sent to an AI service to identify potentially hard-to-read text and suggest color adjustments. Images are resized in your browser before analysis.

Do not upload passwords, payment details, sensitive personal information, or confidential client materials without permission. This website does not intentionally save uploaded contrast-check images as project files. The AI service processes the submitted image under its own applicable terms; results are estimates, not an accessibility certification.

We use reasonable technical and organizational measures to protect information, including access restrictions for client projects and files. No online transmission or storage method is completely secure. Please keep your account credentials private and tell us promptly if you suspect unauthorized access.

We keep personal information only as long as needed to provide services, meet legal or accounting obligations, resolve disputes, and maintain necessary business records. The appropriate period depends on the type of information and our obligations. You can contact us to ask about retention or request deletion where applicable.

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to or restrict certain processing
• Withdraw consent for marketing emails
• Request a portable copy of your information where applicable
• Raise a concern with your local privacy authority

Send requests to support@theheroesagency.org. We may need to verify your identity before sharing or changing information, and will respond within the period required by applicable law.

We may update this policy occasionally. The latest version and its updated date appear on this page. Material changes will be communicated where required by law.